Welcome to Recharge Express, a service provided by SYMTELGY.
Your privacy is important to us. This Privacy Policy explains how we collect, store, use, disclose and otherwise process your information when you use simtelgy.com and m.simtelgy.com/metroid (together, the “Website”), our Metro ID mobile application (the “Apps”) and all related sites, players, widgets, tools, apps, data, software, APIs and other services provided by Recharge Express, SIMTELGY.COM (the “Services”). This Privacy Policy applies to any Website, App, or Service that refers to this Privacy Policy, i.e. by linking to it.
Please note that this Privacy Policy only applies to the Website, Apps and Services (together, the “Platform”). When using the Platform, you may find links to other websites, apps and services, or tools that enable you to share information with other websites, apps and services. Metro ID, SIMTELGY.COM is not responsible for the privacy practices of these other websites, apps and services and we recommend that you review the privacy policies of each of these websites, apps or services before connecting your Metro ID account or sharing any personal data.
If you do not agree to any of the provisions of this Privacy Policy, you should not use the Platform. If you have any questions or concerns about this Privacy Policy, you can contact us through the Help and Support section of the Application or by sending an email to dataprotection@simtelgy.com.
When this policy mentions “Recharge Express, SIMTELGY.COM,” “we,” “us,” or “our,” it refers to the SIMTELGY.COM entity that is responsible for your information under this Privacy Policy (the “Data Controller”).
SIMTELGY.COM, 111 Miles Potaro Road, West, Mahdia Town, Potaro Siparuni, Guyana, dataprotection@simtelgy.com is the Data Controller of your personal data provided to, or collected by or for, or processed in connection with, our Platform;
We may share your data within our corporate departments that are related by common ownership or control (“Recharge Express, SIMTELGY.COM Group”).
Metro ID, is committed to putting its users first and believes you should know what data we collect about you, why we collect it, and how we use and share it. That’s why we’ve designed this Privacy Policy to give you simple, clear, and actionable information about our privacy and data protection practices.
We believe users should also have meaningful choices over the data we collect, use and share as described in this Privacy Policy, your application Settings and the Help Center. We encourage you to take full advantage of these tools.
We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes: Personal Data Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to the Application, such as chat, posting messages in comment sections or in our forums, liking posts, sending feedback, and responding to surveys. If you choose to share data about yourself via your profile, online chat, or other interactive areas of the Application, please be advised that all data you disclose in these areas is public and your data will be accessible to anyone who accesses the Application.
Information our servers automatically collect when you access the Application, such as your native actions that are integral to the Application, including liking, re-blogging, or replying to a post, as well as other interactions with the Application and other users via server log files.
SIMTELGY.COM Recharge Express application is free of cost. There is no payment necessary for this Application, so no financial information is requested or stored.
SIMTELGY.COM Metro ID does not require and information from Facebook.
SIMTELGY.COM Metro ID does not require any information from social networking sites you may use, such as [Apple’s Game Center, Facebook, Google+ Instagram, Pinterest, Twitter], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts.
SIMTELGY.COM Recharge Express may request access or permission to and track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
We may request access or permission to certain features from your mobile device, including your mobile device’s storage. If you wish to change our access or permissions, you may do so in your device’s settings.
SIMTELGY.COM Metro ID may require device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.
Depending on the User's specific device, this Application may request certain permissions that allow it to access the User's device Data as described below.
By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.
The exact procedure for controlling app permissions may be dependent on the User's device and software.
Please note that the revoking of such permissions might impact the proper functioning of the Application.
If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e accessed to, modified or removed) by this Application.
Used for accessing the User's approximate device location. This Application may collect, use, and share User Location Data in order to provide location-based services.
Used for sending the users login request to our servers. This Application may send SMS messages from the users handset in order to provide its login service.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
You may at any time review or change the information in your account or terminate your account by:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
If you have questions or complaints about this Privacy Policy or our practices, please contact our Data Protection Officer by email at dataprotection@simtelgy.com or write to our Data Protection Officer at Recharge Express SIMTELGY.COM, 111 Miles Potaro Road, West, Mahdia Town, Potaro Siparuni, Guyana Attention: Data Protection Officer.
We may update this Privacy Policy from time to time in our sole discretion. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Platform and update the “Last Amended” date below. Please be sure to periodically check this page to ensure that you are aware of any changes to this Privacy Policy. Any material changes to this Privacy Policy will be communicated to registered users by a notification to their account and/or by posting a notice of the change on the Website. Your continued access to or use of the Platform after the effective date of such changes will be subject to the revised Privacy Policy.
Last Amended: January 5, 2022